FAQs

How long does it take to receive an order?
Once your order has been placed and paid for, it will be shipped within two business days (Dallas Light Bulb stocks 80% of inventory for immediate shipping) and delivered to your door within 5-7 business days. Rush shipping is available for phone orders at an additional cost.  If you're a commercial customer in the Dallas-Fort Worth metro area, we can even deliver your order to your location for a small shipping and handling fee. Please call for additional information regarding these services. (800) 606.7980

Will I receive an email confirmation once my order ships?
Yes. Once your order has been shipped, you will receive an order confirmation and shipment tracking number along with all tracking instructions. 

What forms of payment do you accept?
We accept MasterCard, Visa, American Express, Discover, and Paypal payments are accepted. If you prefer to purchase with a personal check, purchase order or other method, you must contact an account manager in our sales department (800) 606.7980

Are my payments secure?
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry, SSL (Secure Sockets Layer.) 

What do I do if there is a problem with my order?
If there is a problem with your order, please contact our Customer Service Department immediately at (800) 606.7980 and have your order number available.

Return Policy
Please Read our return policy.

Can I change my order?
Due to our rapid processing time, our system does not allow online order changes. If a change is necessary, please contact our Customer Service Department at (800) 606.7980 and Dallas Light Bulb will generate a new sales order.